Planned
  • Option to customize the submission form
    Planned
    Ability to change "Let us know how we can do a better job for you".

    Also, can people add a tag on their own to set a category for the request
  • Be able to @mention people
    Planned
    I’ve already come across the need to @mention someone. It would be nice if that were possible—even if only in the internal notes (but ideally throughout).
  • Custom statuses
    Planned
    I would like the status fields (planned, in progress & completed) to be customizable. I want to be able to edit the names and add more.
  • Redesign admin to be more powerful
    Planned
    It would be great with an admin that is designed for power users
  • Auto authenticate users
    Planned
    Customers should be able to share feedback without logging in when they come directly from our product or when using the widget.
    • In Progress
  • Offer option to set custom URL or remove "Support" button from profile menu
    In Progress
    As said on title, that is necessary due our own feedback page (for both free and paid users)

    Free plan: You dont have to worry about that since powered by footer display on page bottom
  • See details of who upvoted
    In Progress
    As a company user, I want to see details of the upvoters of a post, so I can better understand who has interacted with a particular post.
  • Retain filters when backing up
    In Progress
    Please retain the filter status. I filtered the main view to be Open items. Clicked into one item. Then there was a link in your app that was something like “back to list” (near the top left). I clicked back and my filter had been reset to all items. That’s going to be hard to use longer term as many items get added. Note that I was not hitting back in the browser.
    • Completed
  • Add tags to feedback posts
    Completed
    As a company user, I want to be able to add tags to feedback posts so that I can categorize and filter posts based on tags.
  • Add feedback post moderation feature
    Completed
    As a company user, I want to be able to review posts before they are published to my feedback board, so that I can assure the quality of the posts.
  • Internal comments
    Completed
    As a company user, I want to be able to add internal comments so that we can have internal discussions about posts.
  • Anonymous voting: allow people to vote without registering
    Completed
    Allow people to vote without registering an account. As a company user, I want to be able to enable/disable anonymous voting on a board level.
  • Vote on feedback on behalf of other users
    Completed
    Company users should be able to vote on behalf of customers.
  • Private feedback page & roadmap
    Completed
    Companies should be able to choose if they want to have a public or private feedback page & roadmap.
    A private feedback page could be used either to gather feedback from customers with required login/password or internally from team members.
  • Widget: let users share feedback without leaving my site
    Completed
    Users should be able to share feedback through a widget directly from within the product and without leaving the site.
  • Product roadmap showing customers what you are working on
    Completed
    I think it would be great with a product roadmap so that companies can easily show customers what they are working on.

    This could be complimentary to the regular feedback view, the roadmap could be a kanban board of all the posts that are currently planned, in progress or recently completed.
  • On mobile, hide post feedback form by default
    Completed
    I think it makes much more sense to hide the feedback form by default on mobile, so users can browse the current feedback before adding their own.
  • Close the signup / login dialog
    Completed
    User should be able to close the signup / login dialog on our feedback page.

    If they do not have an account and click on upvote, they get stuck if they do not want to sign up or create an account.
  • Add images to posts
    Completed
    We want the ability to upload images to feedback posts. This is a must have in my opinion.
  • Post feedback on behalf of customers
    Completed
    It would be great for company representatives to be able to post feedback on behalf on their customers.

    For example if a sales rep just got off the phone with John Doe, he can go in and add feedback he received on behalf of John Doe.
  • Notifications on new feedback
    Completed
    As a product manager, I would love to get email notifications when a need feedback is added to my feedback page.
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